Cannot access existing EU tenant after Google sign-in — lands on "create tenant" screen

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1

Hi,

I’m unable to access an existing EU tenant from the Auth0 dashboard.

When I sign in to manage.auth0.com with Google, I land on the “create a tenant” screen with no tenants listed. However, the tenant clearly exists: attempting to create a new tenant with the same name returns “This tenant domain name is taken.” The tenant is also referenced in my application source code from earlier work, so I previously had access.

Tenant domain: devstack-rs.eu.auth0.com
Region: EU
Sign-in method: Google

What I have tried:

  • Signed in via Google on manage.auth0.com - no tenants shown.
  • Searched all my Gmail accounts (inbox, spam, trash) for any email from auth0 or okta Nothing found.
  • I’m on the free plan, so I can’t open a support ticket.

Could a staff member help verify ownership and restore access? I’m happy to share the Google email associated with the account privately via DM.

Thank you.

2

I see the same issue was reported 28 days ago and apparently fixed then - I can't log into my tenant?!

4

Hi @aleksandra.markovic

Welcome to the Auth0 Community!

Thank you for all the information provided, this is an issue that we can definitely look into further to assist you. Please send a DM ( Direct Message ) to @support, sharing the email address of your Auth0 account and we will be able to check what is the current access of your user. The DM create a private conversation where more sensitive details can safely be shared with us.

I will mark this topic as solved in the mean time, but we are looking forward to your message and addressing the issue via the DM!

Best regards,
Gerald