Can´t access my account, I changed my phone

[danruand]

Hello, can´t access to my work account, cause is linked to your app. I lost my phone with your linked app included. Now with my new phone I need to access to my account but it doesnt give me the option to reset or recover it, please help

[markd]

Hello @danruand. Welcome to the Auth0 Community. You can follow this procedure to get your MFA reset:

Account Locked: MFA Resets Requests

MFA Reset Request Process Summary The aim of this FAQ is to help both you and us in handling MFA resets request in a more convenient and faster way. In general, it’s important to enroll in multiple MFA methods for Dashboard Admins, and leverage the ability to regenerate the recovery code. The following factors can be configured from the Profile page, and we highly recommend to enroll at least 2 of them and as many as possible: WebAuthn with FIDO security keys : WebAuthn roaming authentica…

[konrad.sopala]

Yep feel free to send me a private message with all the details mentioned in the FAQ!