Can not Access my Account

[tyf]

Hey there @cole2 welcome to the community!

Sorry to hear you were locked out of your account Please follow the steps in creating a message and tagging support - At this point someone from our team can create a support request on your behalf.

Account Locked: MFA Resets Requests

MFA Reset Request Process Summary The aim of this FAQ is to help both you and us in handling MFA resets request in a more convenient and faster way. In general, it’s important to enroll in multiple MFA methods for Dashboard Admins, and leverage the ability to regenerate the recovery code. The following factors can be configured from the Profile page, and we highly recommend to enroll at least 2 of them and as many as possible: WebAuthn with FIDO security keys : WebAuthn roaming authenticato…