Authorization Issue on a New Phone

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aidar.aitikeev243@gmail.com this email for the MFA reset request

Hello,

Recently, I encountered an issue where I am unable to log in to the work website. After purchasing a new phone, I cannot register it in the system, as it requires a QR code, which I don’t know where to obtain. I no longer have access to my old phone, where this application was installed.

Could you please assist me with this?

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Hi @aidar.aitikeev243

Welcome to the Auth0 Community!

Reading through your message, it sounds like this would require a MFA reset, for which we can submit a Support case on your behalf. Please send a DM ( Direct Message ) to @support with the email address and name of the tenant associated with your accounts and someone from the team will pick up your request and assist further.

Thank you!
Gerald