In the Auth0 Dashboard under User Management → Users, the users index page appears to be showing stale data:
Recently created users are not consistently visible in the users list.
Some users who have logged in recently show outdated “last login” timestamps (from several days ago).
When navigating to the individual user’s detail page, the correct and updated login timestamp is displayed.
The issue does not affect all users; it appears inconsistent or partially random.
The problem has persisted for approximately three hours without resolving.
The behavior suggests that the users index view may be serving cached data that is not refreshing properly, while the individual detail view reflects current data.
As of sometime yesterday, my team’s Auth0 tenant is also experiencing a similar problem. I haven’t tested the exact situations above, but newly invited users appear to not be being indexed.
Part of our login flow involves searching for users via the Management API, and currently, the newly invited users don’t appear to be indexed. We also don’t see them in the dashboard.
After some amount of time the problem appears to resolve on a per-user basis, but we don’t know the exact timing as it appears to be several hours. A newly invited test user this morning still appears to have the problem about 5 hours later, but users from yesterday appear to have finally shown up.
An update:
The test user I created this morning finally is showing up. It took somewhere between 5.5 and 7.5 hours.
This issue might have been caused by a some internal technical difficulties regarding User and M2M Authentication that were since resolved. We apologize for the inconvenience this might have caused, but everything should be working as expected at this point.
Please let us know if you are still encountering the above mentioned behaviors.