Hello, We have an application that uses Auth0 service on a paid account but we’re unable to log in to manage the account. We tried to use the email account that the invoices go to but we did not get a password reset email. We quite urgently need access but have no idea how to go about this. I woul…

Hi @admin77 , Yes, that sounds like the expected behavior since they did not previously have any tenants associated with that account. (Reference: Create Tenants ) Could you have them try to create an account and create a new tenant? Let me know how that goes. Thanks, Rueben

Account access for paid tenant

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Account access for paid tenant

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