Overview
This article explains why searching for users in the Auth0 dashboard returns only basic information and excludes details like Multi-Factor Authentication (MFA) methods (e.g., Guardian authenticators), whereas the user’s Raw JSON view under User Management contains complete user details.
Applies To
- Auth0 User Search
Cause
This is expected behavior based on how the Auth0 Management API works.
Solution
Behavior Explanation
In the Auth0 Dashboard, under User Management, the Raw JSON tab displays detailed user information including authentication methods. However, when using the search functionality, only limited user data is returned.
This difference occurs because the dashboard makes two separate API calls behind the scenes,
GET /api/v2/users – Returns basic user information
GET /api/v2/users/{id}/authentication-methods – Returns authentication method details, including Guardian authenticators
The Raw JSON tab combines the responses from both API calls and displays them together. But the search functionality only uses the first call (GET /api/v2/users), which means it does not return or filter based on Guardian-related data.
API Reference
- GET /api/v2/users – Retrieves user details
- GET /api/v2/users/{id}/authentication-methods – Retrieves authentication methods