User Management, Users, Logins count not updating after successful logins

Get Help
,
1

I’m seeing in the Users list a user who has a Login count of ‘1’, but if I then go into that users profile and click on ‘History’ there are 5 successful logins listed there. Is this a bug or are there situations in which the count in the Users list will not update after successful logins?

3

Hi @steve.clare

Welcome to the Auth0 Community!

Thank you for posting your question, according to our Knowledge Solution → How Logins Count Work

  • If the user already had a session in Auth0 and other is no need to provide credentials (e.g., SSO, Silent Authentication).

So I suspect it can be the answer for this case. You can investigate the event type from the history subpage.

Thanks
Dawid

4

Thanks for the reply @dawid.matuszczyk,
That does sound possible but I’m not sure its correct for this case. e.g I have one user who has logged in several times over several days but only one login count. I have seen multiple ‘Success Exchange’ and ‘Success Login’ events in their History subpage which is suggesting to me they have provided credentials on more than one occasion, but is that not correct?

5

Can anyone confirm that this behaviour is what I should be seeing? It seems odd to count Logins this way and is making it difficult for us to keep track of whether or not clients have logged in to our app in a day.