User Import/Export Extension Results in "Auth0 Oops!, something went wrong"

Problem statement

The error Oops, something went wrong! pops up when clicking on the User Import / Export extension from the Extensions screen in the dashboard.


When trying to use the Import/Export Extension, the user is prompted with a Oops, something went wrong! error and they are unable to use the extension.

Steps to reproduce

This issue happens from time to time, and does not always apply.


  1. Go to Extensions.
  2. Search for “User Import/Export”.
  3. Click on User Import/Export Extension. This will open a new tab.
  4. Error pops up. Oops, something went wrong!


A simple uninstall and re-install of the extension can resolve this issue.

  1. In the Auth0 Dashboard, go to Extensions.
  2. Click on Installed Extensions tab.
    Screenshot 2023-11-15 at 09.43.09.png
  3. Search for Extension “User Import/Export” On the search bar.
  4. Click on the 3 dots .Screenshot 2023-11-15 at 09.40.55.png
  5. Select Uninstall .
  6. Click Yes, Uninstall .
    Screenshot 2023-11-15 at 09.41.47.png
  7. Click on All Extensions tab.
  8. Search for “User Import/Export” on the search bar.
    Screenshot 2023-11-15 at 09.43.21.png
  9. Click Install .