I’m writing because my production tenant has been completely
disabled and is returning “Unknown host” on all endpoints,
affecting 8,000+ active users who cannot log in.
What happened:
- My subscription renewed today (April 10, 2026) and
payment was successfully processed — I have the
confirmation email from Auth0.
- Despite the successful payment, my account is now
showing as a Free plan in the dashboard.
- The tenant is completely GONE from my account. Every endpoint
returns “Unknown host” — including /authorize, /login,
/oauth/token, /userinfo, and /dbconnections/signup.
- Multiple users are reporting they cannot authenticate.
- I am unable to open a support ticket through the
Support Center because the system says I don’t have
permission — likely because the account was downgraded
to Free.
This is a Severity 1 production outage. all 8,000+
users are completely locked out. I’d appreciate urgent
escalation.