Universal Login Logo Not Updating After URL Change

Overview

This article explains why an old logo may still appear on the Universal Login screen after being updated and how to change the Logo URL properly.

Applies To

  • Universal Login
  • Widget

Cause

There are 2 places where the Logo URL needs to be updated, and only one was updated.

Solution

In the properties of the tenant:

  1. The Logo URL under Dashboard > Settings > General > Settings > Logo URL must be configured with the new Logo.
  2. The Logo URL inside of the Widget under BrandingUniversal LoginCustomization OptionsWidgetLogo URL must also be updated with the new logo.

The Logo URL container from the Widget does not override the Logo URL from the Tenant settings; it’s just useful if the Logo URL from the Tenant settings is not set .