Universal Login missing features are undermining your whole Buy vs Build value-proposition and hurting our User Experience
Auth0 only makes sense if we you save us from building a custom solution. But Universal Login defaults to SIGN IN and cannot be changed to present a SIGN-UP form, which means we have to spend valuable time and engineering resources to build a custom solution.
The problem is that on our landing pages we encourage users to “Get Started” and “Apply Now” which can only link to a Sign Up form. So users unwittingly enter an email and password, only to hit an error message. Once they realize the system is trying to log them in, hopefully they’ll notice they need to click Sign Up and re-enter their credentials. That’s a terrible first impression. And the solution seems like such an easy fix. Just give us a way to start at the Sign Up tab!
Is there ANYTHING at all we could possibly do to help you fix this issue? We could supply funding and engineering effort to the problem if you need any help. Our UI and customer experience is hugely important to us, but Auth0 is making it very hard for us to improve our user experience. It’s extremely frustrating we can’t workaround this limitation. Is it really such a hard problem to fix?