Unblock account email link -> error page url already used

Help
,
1

When a user is blocked, they receive an email where they can click a link to unblock their account. When clicking the link (for the first time), they are taken to an error page “Authentication Error. This URL can be used only once”. Their account is however unblocked successfully.

Is this a bug on Auth0’s side? Or is there something we can do about it?

Url looks like: https://CUSTOM_DOMAIN/lo/unblock?ticket=TICKET_ID

The error page doesnt seem to have all the new experience styling either.

image
image464×575 7.84 KB

Using:
Univeral login - new experience
Default auth0 email provider
Custom domain

3 Likes
2

This is also an issue for us - some company’s email systems do security checks when url’s are included by a sender and will actually visit that url for an additional security check. Since this url is only good for one visit this is invalidating it and when the actual user clicks on that link they get this error, even though to them they had never clicked it yet. Any way to resolve this?

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3

Getting the same issue. Any updates on this one?