Unable to save settings for "SAML2 Web App" addon _


I’m following this guide, but I’m unable to save settings for the saml2 addon for my application. When I click save, I get the following error message:

Error! Unexpected failure trying to update addon, try again later.

If I close and re-open the settings pane, my values are not saved.

This has been going on for a couple days now.

Any ideas? Thanks!!


Hi @elliott,

Are you seeing any errors in your logs related to this?

I can’t find previous instances, so we may have to dig deeper. If you also want to DM me your tenant name that would be helpful.


Hi Dan,

Thanks for the response! I’m not seeing anything suspect in the logs. I’ll DM you.

Found the issue. I had copy/pasted the JSON string template from the guide (linked in the OP), and there was some issue with the " characters. Once I replaced them all I was able to save the settings.