Unable to download or watch any of the resources from https://auth0.com/resources

[msdauris]

Ready to post? First, try searching for your answer.

I’ve tried on three browsers, cookies accepted, cache cleared. But none of the resources are downloaded to my desktop and neither am I able to watch any of the webinars. Looking at the dev tools seems to be some issues flagged. Thank you

[dawid.matuszczyk]

Hi @msdauris

Welcome to the Auth0 Community!

Thanks for posting your question; I’ve just downloaded the example file, so it shouldn’t be a server issue. Can you share with me what Chrome extensions you use and if the same extensions are installed on all your browsers?

Thanks
Dawid

[msdauris]

Hi @dawid.matuszczyk

I’ve tried on safari which is completely clean - no extensions, cleared cache, cleared entire history and am getting the issue appear. Unable to download. In web tools, different issues in console. 400 - failed to load resource

[msdauris]

Summary
URL: https://d2i34c80a0ftze.cloudfront.net/fullcircle.js?cid=b846fedf-4f17-40c0-b71d-a717a6afd797&domain=auth0.com
Status: 400
Source: Network
Initiator:
gtm.js:831:448

[msdauris]

URL: https://d2i34c80a0ftze.cloudfront.net/fullcircle.js?cid=b846fedf-4f17-40c0-b71d-a717a6afd797&domain=auth0.com

{“Message”:“"Customer is not active: b846fedf-4f17-40c0-b71d-a717a6afd797"”,“Request”:{“httpMethod”:“GET”,“queryStringParameters”:{“cid”:“b846fedf-4f17-40c0-b71d-a717a6afd797”,“domain”:“auth0.com”},“headers”:{“Accept-Encoding”:“gzip”,“CloudFront-Forwarded-Proto”:“https”,“CloudFront-Is-Desktop-Viewer”:“true”,“CloudFront-Is-Mobile-Viewer”:“false”,“CloudFront-Is-SmartTV-Viewer”:“false”,“CloudFront-Is-Tablet-Viewer”:“false”,“CloudFront-Viewer-ASN”:“16509”,“CloudFront-Viewer-Country”:“ES”,“Host”:“wh1dxujde7.execute-api.us-west-2.amazonaws.com”,“sec-fetch-dest”:“document”,“sec-fetch-mode”:“navigate”,“sec-fetch-site”:“none”,“User-Agent”:“Amazon CloudFront”,“Via”:“2.0 f473936e71a9f0fdba71f74b7909ccf0.cloudfront.net (CloudFront), 1.1 187faa75a3ce9ee109ca3347a684b1c2.cloudfront.net (CloudFront)”,“X-Amz-Cf-Id”:“d3H71GnozGz1WSp5jsYUmvYOhV1hKc5KQ4YOUyl9Q5jaeSoz2oEHfA==”,“X-Amzn-Trace-Id”:“Root=1-66cf0b55-1294a9a366b5ff0b1c20e5f6”,“X-Forwarded-For”:“178.139.162.241, 15.158.31.243, 15.158.31.21”,“X-Forwarded-Port”:“443”,“X-Forwarded-Proto”:“https”},“body”:null}}

[msdauris]

two files not loading - trigger + fullcircle.js

edited to omit my tel phone number

maybe I’m not the only person?

Both safari and firefox are clean. In that they do not have any added extensions as I use them for troubleshooting.

I am able to download similar ebooks & whitepapers from other sites for example intercom

THANK YOU!!

[msdauris]

to add:

looks like the 400 error is occurring at the API level, not at the CloudFront level. This suggests that while the static assets (like the JavaScript file) are being served correctly, there’s an issue with the dynamic part of the application that processes your form submission and grants access to the document.

[dawid.matuszczyk]

Can you share with me via DM which files you are trying to download? I’ll try to share it with you while we’ll investigate this issue.