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UNABLE to change email address

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#1

We created account and signed up paid for annual plan, however after realized email login was created with typo instead of info@{{redacted}}.com was typed info@{{redacted}}.com missing F, there are no options to change or correct or cancel subscription close account and re-open it. Send few messages, emails and voice messages already 2 days no reply to any of them


#2

Sorry for the delay @usaarm… We’ve been discussing internally a few different options. One that seems to be a good way forward for you is found here


#3

Hi, I used this proposed solution but I have the exact same issue mentioned at the end of this thread and there is no given feedback/solution


#4

So you went to your tenant settings, navigated to the Dashboard Admins section and added a new email address as an administrator for All Applications?


#5

yes indeed.
On the same computer: logged as ‘user1’, trying to add ‘user2’ (just created account without tenant). Goal is to login as ‘user2’ and then remove ‘user1’


#6

Are you receiving any errors you can share? Also PM me your tenant.


#7

No error message. I prepared a video capture but it’s not allowed to upload this kind of file.

‘user2’ is successfully added (‘pending’ status in the ’ Dashboard Admins’ tab), ‘user2’ invitation email received, click on ‘accept’, redirect to the dashboard, ‘user2’ disappeared from the ’ Dashboard Admins’ tab


#8

If you could upload that to something like dropbox or GDrive and then post the link that would be helpful to see what you are seeing


#9

link to the screen shot video


#10

So I was able to duplicate this, however I was still logged into the same account (because cache). When I opened the link in an incognito browser it worked swimmingly. I suggest you try it that way.


#11

Yes it worked also for me Thanks


#12

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