Unable to access Auth0 Dashboard (MFA reset requested) — plan upgrade pending

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1

Hello Auth0 Support,

I’m currently unable to log into the Auth0 Dashboard and therefore cannot proceed with upgrading our subscription.

  • Issue: MFA/2FA is blocking access; no authenticator app is configured, fingerprint and PIN do not work, and no recovery/reset codes are available.

  • Impact: Cannot access the Dashboard to manage settings or complete the plan upgrade.

Request:

  • Please verify my identity based on the details above and perform an MFA reset for the admin login so I can regain access.

  • If additional verification is required, let me know what information to provide.

Thank you in advance,
Carola

3

Hi @hello24,

Welcome to the Auth0 Community!

To proceed with your request, please send a DM to the @support group with the tenant name and the email address associated with the account.

Have a good one,
Vlad