Tenant Admin is Unable to Create a New Tenant

Knowledge Articles
1

Problem statement

The tenant admin is unable to create a new tenant.

  • Subscription: b2b_professional 8.0.0-alpha.10
  • Auth0 Teams: The option “Allow Tenant Admins to Create Tenants under the Teams Account” is checked.
  • Tenant admin: The tenant admin is not a Team owner.

Cause

This is an expected behavior for the b2b_professional 8.0.0-alpha.10 plan.
Although the option "Allow Tenant Admins to Create Tenants under the Teams Account " is checked, the tenant admin is unable to create a new tenant without becoming a Team owner.

Solution

Please reach out to one of the current Team owners and ask them to add the account as a Team owner so it can create tenants.