Success change password request but email not received

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  1. I use smtp.office365.com STMP host for custom email provider.
  2. I can send test email from Custom Email Provider page and can receive test email in my mailbox.
  3. I send change password request from my website (my product)
  4. I found Success Change Password Request Log in Logs menu in Auth0, but client cannot receive Change Password email from Auth0.