"SMS is not supported by landline phone number" for a valid Norwegian mobile number

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1

When requesting the following url:
https://.guardian.auth0.com/api/device-accounts/split-up-authenticator/sms-enroll

we get the response:
{“statusCode”:400,“error”:“Bad Request”,“message”:“SMS is not supported by landline phone number”,“errorCode”:60205}

The mobile number in question here hasn’t changed in the user account and used to work earlier.

2

Hello @tashi.wangdi did you fix this issue ? as it still doesn’t work for me. :neutral_face:

4

Hi @tashi.wangdi,

The “SMS is not supported by landline phone number” error seems to come from Twilio’s Verify API and not Auth0.

After reviewing their docs here, I noticed that there is an option to disable validating phone numbers using the Twilio API settings SkipSmsToLandlines on your Verification Service to `false.

That setting would be located in your send-phone-message Hook, where you initialize client.verify.services. If you think the phone number is valid and should work, contact Twilio support.

Thanks,
Rueben