Signing up fails / log has "certificate has expired"

But our site’s certificate was updated almost 2 months ago.

Hello! Likely you’ve encountered the AddTrust root expiration:

https://support.sectigo.com/ES_KnowledgeDetailPageFaq?Id=kA01N000000rgSZ

One of two things is usually at play here:

-Your site is not sending the “new” intermediate certificate in the trust chain

OR

-Your site is sending the “new” intermediate but is also sending the old intermediate AND the client is using an older version of OpenSSL with a trust path building bug.

The way to resolve both problems is to make sure your site is sending (only) the trust chain for “chain B” in the Sectigo article above. You can also post your URL here (or DM it to me) and I can check the trust chain. The following OpenSSL command will also return the certificates:

openssl s_client -connect example.com:443 -servername example.com -showcerts
1 Like

I’ve removed the AddTruch root but kept the rest as they were provided by comodo in April and the error persists. I’ll DM you the URL.

It looks like your server is still sending the expired intermediate. OpenSSL output below (obfuscated as appropriate):

     openssl s_client -connect example.com.example.com:443 -servername example.com.example.com -showcerts

CONNECTED(00000005)
depth=1 C = SE, O = AddTrust AB, OU = AddTrust External TTP Network, CN = AddTrust External CA Root
verify error:num=10:certificate has expired
notAfter=May 30 10:48:38 2020 GMT
verify return:0
depth=1 C = SE, O = AddTrust AB, OU = AddTrust External TTP Network, CN = AddTrust External CA Root
verify error:num=10:certificate has expired
notAfter=May 30 10:48:38 2020 GMT
verify return:0
depth=3 C = SE, O = AddTrust AB, OU = AddTrust External TTP Network, CN = AddTrust External CA Root
verify error:num=10:certificate has expired
notAfter=May 30 10:48:38 2020 GMT
verify return:0
---
Certificate chain
 0 s:/CN=*.example.com
   i:/C=GB/ST=Greater Manchester/L=Salford/O=Sectigo Limited/CN=Sectigo RSA Domain Validation Secure Server CA
-----BEGIN CERTIFICATE-----
...
-----END CERTIFICATE-----
 1 s:/C=GB/ST=Greater Manchester/L=Salford/O=Sectigo Limited/CN=Sectigo RSA Domain Validation Secure Server CA
   i:/C=US/ST=New Jersey/L=Jersey City/O=The USERTRUST Network/CN=USERTrust RSA Certification Authority
-----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----
 2 s:/C=US/ST=New Jersey/L=Jersey City/O=The USERTRUST Network/CN=USERTrust RSA Certification Authority
   i:/C=SE/O=AddTrust AB/OU=AddTrust External TTP Network/CN=AddTrust External CA Root
-----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----
---
Server certificate
subject=/CN=*.example.com
issuer=/C=GB/ST=Greater Manchester/L=Salford/O=Sectigo Limited/CN=Sectigo RSA Domain Validation Secure Server CA
---
No client certificate CA names sent
Server Temp Key: ECDH, X25519, 253 bits
---
SSL handshake has read 5131 bytes and written 325 bytes
---
New, TLSv1/SSLv3, Cipher is ECDHE-RSA-CHACHA20-POLY1305
Server public key is 2048 bit
Secure Renegotiation IS supported
Compression: NONE
Expansion: NONE
No ALPN negotiated
SSL-Session:
    Protocol  : TLSv1.2
    Cipher    : ECDHE-RSA-CHACHA20-POLY1305
    Session-ID: 8A08CBAF1BF7BA0826117B804E18E7FE15C2E2E4C3E58E456E80D27F8DCAA3C8
    Session-ID-ctx: 
    Master-Key: 0B172B343F88F...199B967F332BD
    TLS session ticket lifetime hint: 100800 (seconds)
    TLS session ticket:
    0000 - 01 57 b7 24 35 8d a7 bb-80 69 c7 d3 d5 ff 7b 14   .W.$5....i....{.
...
    00d0 - 2c 69 e3 c8 86 ba e0 02-e3 a3 d5 d6 26            ,i..........&

    Start Time: 1591802526
    Timeout   : 7200 (sec)
    Verify return code: 10 (certificate has expired)

You want to remove the intermediate where the subject CN is “USERTrust RSA Certification Authority”. It’s the second non-obfuscated certificate in the output. Note the weird output at the beginning of the command where it says the same certificate is expired 3 times…Mac’s libreSSL version suffers from the trust path building bug I mentioned in my previous post. :frowning:

2 Likes

Previously I only removed only the last (root) cert, but after removing this other cert it’s working again.
Thanks Matt, since I had no piece of software with that bug I couldn’t replicate it.

1 Like

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