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Screen view jumps to Lock widget, hides banner text


I am using Lock SDK v11 and the screen “jumps” to the lock screen when lock loads. This is especially apparent in mobile browsers. This is a problem because it hides an important banner message that is important to our business. I have searched the web/community boards but haven’t found a solution.

This is our Lock config:

    container: 'login-container',
    closable: false,
    autofocus: true,
    mustAcceptTerms: true,
    socialButtonStyle: 'small',
    allowShowPassword: true,
    defaultDatabaseConnection: '----',
    configurationBaseUrl: '',
    auth: {
      redirectUrl: `${APP_DOMAIN}/login`,
      responseType: 'id_token',
      params: { scope }
    theme: {
      primaryColor: '#2A7DC3',
      logo: ''
    additionalSignUpFields: makeAdditionalSignupFields({ signupCode }),
    languageDictionary: {
      title: '',
      signUpTerms: 'I am a ---">Terms of Service</a>.',
      forgotPasswordAction: 'Reset Your Password',
      error: {
        signUp: {
          'lock.fallback': 'Something went wrong signing up. Please ensure you\'re using a valid email account.'
    prefill: { email },



Hey @benjaminaplin !

As it has been more than a few months since this topic was opened and there has been no reply or further information provided from the community as to the existence of the issue we would like to check if you are still facing the described challenge?

We are more than happy to assist in any way! If the issue is still out there please let us know so we can create a new thread for better visibility, otherwise we’ll close this one in week’s time.

Thank you!

closed #4

This topic was automatically closed after 5 days. New replies are no longer allowed.