Auth0 Home Blog Docs

Reset Pasword Email - Oops!, something went wrong

Hey,
I’ve created Invite-Only application (https://auth0.com/docs/design/creating-invite-only-applications)
and chosen New Universal Login without any customization from my side.

When I get the password reset email and click to the link I see

Oops!, something went wrong Oops!, something went wrong

There could be a misconfiguration in the system or a service outage. We track these errors automatically, but if the problem persists feel free to contact us.
Please try again.

Does anybody know what happens and how I can fix it?

NOTE If I choose custom “reset password” everything works well. I do want to don’t use custom reset password form due to I need the working form without JS

Thanks a lot for any advice!

Hi @alex.klimenkov,

Thank you for posting in Auth0 Community!

Usually, this issue is caused by the lacking of client_id in the API call to /dbconnections/change_password. If you make the API call as below, the password reset link should work with no issue:

POST https://xxxx.auth0.com/dbconnections/change_password
Body: {
“email”: “”,
“connection”: “”,
“client_id”: " YOUR_CLIENT_ID_HERE "
}

I understand that the client_id is not a mandatory according to the document , this issue happens only when you enabled the New Universal Login experience. With classic (custom) universal login experience, the password reset link works fine without client_id in the API call to /dbconnections/change_password.

Please let me know if this helps!

1 Like