Error on password reset

I’m using the dbconnections/change_password api to trigger a password reset from my app. When I click the link in the password reset email, enter a new pass and click “Reset password” I get a error “Something went wrong, please try again later”. We looked for similar errors here but we couldn’t find any.

Any help?

Hi @sebastian.sanchez

Welcome to the Auth0 Community!

I’ve checked your tenant logs, and it looks like you have successfully made several password change attempts. Does the error still occur?

Thanks
Dawid

Hi @dawid.matuszczyk

We already fixed the error. The problem was that the documentation said that you have to send the EMAIL when calling the dbconnections/change_password . But seems like it only works when you use the email as username for the log in. In our case we are using another field, so when you call dbconnections/change_password you have to send that username, not the email.

I couldn’t find any documentation related to that trick so I think it will be good idea to add a note somewhere there about that.

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