"Request to Webtask exceeded allowed execution time" for a specific user

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Hey @martin_n :wave:

These FAQ posts explains why you may be receiving that error message for some users during login and some solutions to try to resolve it - some Rule/Action/Hook/Custom DB script is most likely causing the issue.

https://community.auth0.com/t/request-to-webtask-exceeded-allowed-execution-time-error-from-authorize-endpoint-or-oauth-token-endpoint/104471

https://community.auth0.com/t/request-to-webtask-exceeded-allowed-execution-time-error-in-rules/87150

In addition to the solutions provided in the FAQ post, you can try using the Real-time Webtask Logs Extension to try to figure out the issue for this particular user.