Redirect / result_url in change password ticket not working

[sgloeckner]

Hi,

I’m struggling with the user redirect after a password reset on the hosted page.
It looks as if result_url would be completely ignored.

Here’s what I do:
I create a password reset ticket (handing over user_id and result_url).
All works fine, page opens, password is changed, success message shown.
Result_url is 1:1 as in the allowed callback urls of both: Enduser app and M2M app.

It always just stays on the the changed password success page.

Any hint?

Warm regards,
Sebastian

[dan.woda]

Hi @sgloeckner,

Welcome to the Auth0 Community!

I just tried to replicate and everything is working as expected. I redirect after the successful pw change.

Here are a few things you can try:

• DM me your result_url you are trying to use, I want to take a look and see if there is something going on there.

• Try using a result_url that is a common website, like https://www.google.com for instance. No need to register this URL in the dashboard, it should work regardless.

• If a common website is not working, try opening the pw change link in a different browser, and try in incognito/private browsing mode.

Let me know if any of this works/doesn’t work.

Thanks,
Dan

[nick10]

Can confirm this we’re having exactly the same issue.

I can see that the redirect_url value is indeed being set through looking at the logs:

I tried with a common website, and i tried in separate browsers too
Did you make any progress on this?

Thanks!
Nick

[nick10]

Ah it appears redirect isn’t currently working if you use the ‘New’ Universal Login experience. I switched back to the ‘Classic’ and redirect worked a charm

Hope this helps all, and would love to know when it’ll be supported on the New experience

Have a great weekend one and all,
Nick

[dan.woda]

Hi @nick10,

Thanks for joining us here in the Community.

I am going to try and reproduce the issue then I will report it to the relevant team.

Thanks,
Dan

[dan.woda]

@sgloeckner @nick10,

I was able to reproduce the problem and it is related the new universal login experience. It is solved by switching to the classic UL experience.

Thanks for figuring it out @nick10!

I am going to report the bug.

Thanks,
Dan

[andres.aguiar]

Hi @sgloeckner @nick10

The New Universal Login Experience handles it in a different way (it’s explained here https://auth0.com/docs/universal-login/new#password-reset).

You can set the Application Login URI (https://auth0.com/docs/universal-login/default-login-url), and Auth0 will redirect to it in several scenarios that are described in that page.

If that does work for your use case, please let me know.

Andres

[dan.woda]

Thank you for clarifying that @andres.aguiar!