Recovery code dont work

[axtone]

Hello good day.

I have a problem with my account, I cannot access it from my google account, it asks me for a recovery code, I enter it but it does not work, it indicates that it is incorrect. I tried to reset the password but the reset email did not reach me.

Could you support me with this problem.

[James.Morrison]

Hey @axtone, I’m sorry to hear about your recent challenge with being locked out of your account.

When you get a chance please follow this process so we can work together to get this resolved. Please let me know if you have any questions. Thank you.

Account Locked: MFA Resets Requests

MFA Reset Request Process Summary The aim of this FAQ is to help both you and us in handling MFA resets request in a more convenient and faster way. In general, it’s important to enroll in multiple MFA methods for Dashboard Admins, and leverage the ability to regenerate the recovery code. The following factors can be configured from the Profile page, and we highly recommend to enroll at least 2 of them and as many as possible: WebAuthn with FIDO security keys : WebAuthn roaming authentica…

[axtone]

Hello, thank you very much, I already sent DM to @konrad.sopala , but he still has not responded to me yet, I hope he can support me.

Thanks for the support.

[konrad.sopala]

Just replied to your message