Raw tenant id in the verification mail From name

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1

I have already set a friendly name for my Tenant, but in the verification mail i only see the from name as the raw auth0 tenant identifier, how this should be fixed.

3

Hi @sumit1

Welcome to the Auth0 Community!

The reason why you might seeing the raw tenant identifier is that the Tenant Friendly Name only applies to your Universal Login UI and hosted pages. The “From” name and address used in outgoing emails are controlled entirely separately within your Email Templates configuration. To fix this, you will need to manually update the “From” field in your email templates, which also requires utilizing a custom Email Provider.

  1. Navigate to your Auth0 Dashboard.
  2. Go to Branding > Email Templates .
  3. Select the Verification Email (using Link) template.
  4. Locate the From field.
  5. Update this field using the standard email format: Your Friendly Name <support@yourdomain.com> .
  • Example: My App <welcome@myapp.com>

If you have any other questions, let me know!

Kind Regards,
Nik