problem in user authentication with wordpress

Hi, I have a user that migrates from wordpress following the instructions described here.

I have access with the users that I migrated, but my question is the following, I had users who had a wordpress record with their gmail email, when I enabled auth0 one of the features was to log in with the integrated google account.
When my clients try to log in with their integrated Google account, it generates a different account where they cannot see their previous information, for the above use the extension:
Account Link Extension
Account Link Extension.
but this is not doing what it is supposed to do, it is not asking users to link their accounts.