My authentication with Auth0 passwordless has worked well but I have a scenario that comes up on occasion with one of my clients.
- User inputs email address which we check against a Salesforce integration
- Success w/ Salesforce, we then hit the Auth0 JS API with a request for the passwordless code to be delivered via email
- Success w/ Auth0, triggers our email provider AWS SES to send Auth0 code
- User never receives code (most likely because of tight spam filters, many corporate users in my app)
So my question is…what do we do? Normally, this turns into a support hassle, where user is frustrated about never getting code and we have to haggle around with a 3rd party corporate IT email spam thing. What would be great is if we could give our users a second path via phone:
Amendment to process above:
3b) User never receives code and is offered the opportunity to input their phone to get a code mailed to them (needs to work for intl numbers).
Is this possible?