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Password Reset Page Broken

auth0
password-reset
reset-password

#1

Our password reset page seems to be broken. We are using the default Auth0 password reset page. The error says “An error occurred. There appears to be a misconfiguration in the form.”.

Here is the console log output:

change-password-1.5.min.js:10 Uncaught Error: The following attributes are missing: password_policy
at new a (change-password-1.5.min.js:10)
at reset?ticket=aBRx6JLSLbanZNXQnbLR9krjGVkepDgP:27

Here is an example reset url:
https://jetclosing.auth0.com/lo/reset?ticket=aBRx6JLSLbanZNXQnbLR9krjGVkepDgP#

Here is an example screenshot:


#2

We ended up fixing it by enabling Customize Password Reset Page in Hosted Pages, then changing the password_policy line from:

password_policy: ‘{{password_policy}}’,

to:

password_policy: null,

Then we disabled Customize Password Reset Page again.


#3

It works! Thanks a lot!

Just wondering about possible side effect of changing password_policy from {{password_policy}} to null. I don’t know any, but just concerned.

Changing password page used to work without any change before. And now all of sudden, it didn’t work.


#4

Thank you for posting your solution. We were able to get our password page up and running again thanks to this post.

I would like further information from the Auth0 team as to why this broke and why this change is now necessary.


#5

Hi Auth0 folks – can you please let us know what’s happening with this broken process? Thanks!


#6

I have fixed it for my application by going to “Connections” in the dashboard, then “Database”, then click the little Shield icon with “Password Policy”. There, I have set the password strength slider to a non-zero value and saved. It started working after that.