hi @rueben.tiow,
To clarify, I am using the default email content template for the password reset email. We are using our own AWS email provider to actually send the emails.
We have already done some investigation on our end to ensure that our email provider is configured correctly to avoid being flagged as spam, so at this point it seems that the content of the email is causing the emails to be identified by the Exchange spam filter as phishing emails, resulting in the emails being quarantined. The end result is that our customers are not receiving their password reset emails.
Given how common it is for companies to use MS Exchange, I’m hoping someone on here had previously been dealing with this issue and had found some way to update the email content mitigate the likelihood that pw reset email get quarantined.