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I created an account with password on a device. Later I logged into the same account from a different device and created a passkey. When I logged into the first device I didn’t see the prompt to create a passkey on that device after entering username and password. I believe auth0 doesn’t display the create passkey prompt once after a user creates a passkey on one device. They have to use cross device authentication to create passkeys on other devices. Did I understand this right or do we need to enable a property in our tenant to show the create passkey prompt on all devices even when they have passkey on other devices?
Hi @garyjohnson2313,
Welcome back to our Auth0 Community !
Even though a passkey was already created on one device, depending on the configuration of the passkey, it might still not be required when logging in to another device.
More information can be found under our FIDO Authentication Documentation.
To configure a passkey authentication method for your database connection you can navigate to your Auth0 Dashboard > Authentication > Database > Select your databse connection > Authentication Methods > Enable the toggle on the Passkey card, as described in our documentation. This way all users will have the option to use a passkey regardless of the device they are signing in from.
I hope this helped,
Remus
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