Orphaned Tenant – Request for Ownership Transfer (freightiq.ai)

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1

Hi Auth0 Team,

I need assistance with an orphaned tenant.

  • Tenant name: team-uz1hffb (Freight iQ)
  • Domain: freightiq.ai
  • Former admin: no longer with the company

Former admin originally created the tenant and invited me, but he was the only subscription owner. He is no longer with Freight iQ, and we have removed his access from all company systems (Azure AD, GitHub, Replit, etc.).

Now I cannot see the tenant in the Auth0 Support Center subscription dropdown, so I cannot file a direct ticket. We need to transfer ownership of this tenant to our current company admins.

I can verify domain ownership via our freightiq.ai email accounts and provide proof of incorporation or DNS registrar screenshots if required.

Can a moderator please escalate this request to Auth0 Support for tenant ownership transfer?

Thank you,
Kelsey

3

Hi @charon.vi,

Welcome to the Auth0 Community!

To proceed with your request, please send a DM to the @support group with the tenant name and the email address associated with the account.

Have a good one,
Vlad

4

Hi Vlad, thanks for the quick response. I don’t currently see a way to DM @support — the Messages option isn’t available in my account yet. Can you please enable it for me so I can send the tenant details?

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