and name are not available in password change emails

Problem Statement

I recently conducted testing to determine whether we can extract the organization ID or any other values from the organization parameters within our email branding templates. However, I have not been able to retrieve any values from the organization parameter in our email templates.


Steps to Reproduce

  1. Place {{ }} within your Password Change email template.
  2. Trigger a Change Password email by clicking the “Forgot password?” link on the Universal Login page or by making a /dbconnections/change_password request without specifying the organization ID.


  • “Forgot Password?” Link in Universal Login Experience: The Universal Login does not possess knowledge of the organization ID that the user is utilizing during login.
  • Authentication API Request: Organization parameters are not accessible unless the organization ID is explicitly provided in the request.


“Forgot Password?” Link in Universal Login Experience: Opt for “Prompt for Organization” to enable the Universal Login Experience to identify the organization to be used. Refer to: Configure the Login Flow for Your Application

Alternatively, embed an organization parameter in the authorization request. If, for instance, you are employing express-openid-connect:

  authorizationParams: {
    response_type: 'code',
    scope: 'openid profile email',
    audience: 'xxxxx',
    organization: "org_xxxxx",

Authentication API Request: Explicitly specify the organization ID in your request:

POST https://{yourDomain}/dbconnections/change_password
  "client_id": "xxxxx",
  "email": "",
  "connection": "testdatabase",
  "organization": "org_xxxxx"