Overview
When attempting to log in with an OIDC enterprise connection, an error message is returned to the callback:
Plan executor error during findAndModify :: caused by :: cannot index parallel arrays [identities] [email
Applies To
- OIDC connections
Cause
This error will occur if the external identity provider is sending the “email” claim on the user profile as an array to Auth0. This is a standard claim that needs to be sent by the identity provider as a string.
OIDC specification: 5.1. Standard Claims
Solution
Work with the external identity provider to change the email claim data type to a string.