When trying to log into Zendesk using the SSO integrations, users experience the error:
No attribute was found to generate the nameIdentifier. We tried with: http://schemas.xmlsoap.org/ws/2005/05/identity/claims/emailaddress
The Zendesk integration tries to generate the SAML assertion’s NameIdentifier using the email address of the user profile. The issue is caused by the user not having an
Identify why your user doesn’t have an email address in their user profile. Most probably, the upstream identity provider isn’t sending an
To fix the issue, configure the upstream identity provider to send an email address or fix the profile mapping of the related Auth0 connection.