New account created but locked out

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1

I’m locked out of my new account after too many failed login requests.

I was unable to login after the following process:

  1. Created a new account using another email address (had to use this separate one to login to post this)

  2. while I was creating the account, a colleague invited me to join an existing team

  3. I received the join invitation email and clicked the link - and couldn’t login

  4. I then received the account validation email, and validated my account

  5. But I can’t login using the details from step 1 (I generated the password locally in a password manager, so know I am using the right username/password combination)

  6. Forgot password also doesn’t work, I never receive the OTP code

Please assist

3

Hi @ewan.mcphail,

Welcome to the Auth0 Community!

Please try to ask the Team Owner to go through the invitation flow exactly as described in this article once again - Team Member Invitation Fails and Enters Dashboard Login Loop.

This article - Not Able to Login to a Newly Created Tenant Dashboard also provides step by step instructions regarding this type of issue.

Please try to go through this process again and let me know if this helped!
Thank you and kind regards,
Remus

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