Need to recover team level account/subscription access as it’s currently tied to former employee email account. We were able to reset the password and sign-in, however unable to login due to MFA. Can you please assist in temporarily removing MFA?
Hi @noc
Thank you for reaching out to us!
I understand that you require a MFA reset for the Auth0 Account of a former employee.
Please send a DM ( Direct Message ) to @support forwarding all the information provided and confirming the email address of the Auth0 account and the name of the tenant they are part of. The DM creates a private conversation where more sensitive details can safely be shared with us for troubleshooting.
We will be able to submit a Support case and request the MFA reset for the Auth0 account.
Looking forward to your DM!
Best regards,
Gerald
@gerald.czifra can you please provide instructions on how to start a private DM with @support
Copilot said:
@support @gerald.czifra — could you please assist with this?
We’ve been trying to obtain owner access to our subscriptions and billing for nearly a month, both through this channel and via your parent company, Okta, without resolution. As a paying customer, this ongoing lack of follow-through is concerning and has resulted in unnecessary delays.
At this point, we need this escalated and resolved urgently. What is required to move this forward and get it completed?
Please note that we are approximately 10 days from our next billing cycle, and the credit card on file is no longer valid. Without timely resolution, this may impact payment.
Hi @noc
Thank you for the added details!
I have just replied to your DM, once we confirm all the details we will be able to submit a Support case in order to address and resolve this request.
In case you cannot see my reply, let me know and I will send you a separate DM where we can continue the conversation.
Looking forward to your input!
Best regards,
Gerald