Hi everyone,
I’m feeling a bit stressed and hoping someone here can point me in the right direction.
A few days ago, I lost access to the phone that had my Authy app on it. Since then, I haven’t been able to log in to my WordPress dashboard for website theppciine.com.br because it keeps asking for the two-factor authentication code that I no longer have.
I’m not a tech-savvy person, so I’m honestly confused about what to do next. I still know my WordPress username and password, but without the Authy code I’m completely locked out. I don’t even remember setting up backup or recovery codes, so I’m worried I’ve made a big mistake. The website is live but I am unable to access the login dashboard as it remains stuck on the 2fa access screen.
This website is really important to me, and not being able to access it has been frustrating. Has anyone here gone through something similar? Is there a safe way to recover my Authy account or bypass the 2FA after proving that I’m the owner? I have already a thread on the wordpress forum for this issue, & they said to create a ticket on authy support!
I’d really appreciate any advice explained in simple terms. Thanks so much in advance for taking the time to help. I genuinely appreciate it.