Hi Team,
Today I have encountered a scenario that my networking is using a balancer that keeps IP change frequently. The IP keeps changing that makes mobile application logs out after a few minutes of use, even a few seconds.
I also encountered this issue when I access Auth0 portal to set up. Is it the feature in Auth0 to prevent concurrent login? Auth0 system detects IP change and auto log user out?
Please advise if there is a way to turn it off or disable IP detection?
Thank you in anticipation.
Hieu
Hi @hieu.nguyen,
Welcome to the Auth0 Community and thank you for your post.
I have checked your configuration from my end, so please make sure that you disable Brute-Force Protection since that should be the reason as of why you are encountering this issues. To accomplish this you can go to Go to Dashboard > Security > Attack Protection and select Brute-force Protection. In the logs you can also search for the limit_wc event to see which users have been blocked by this security feature.
Additionally you could also disable the Suspicious IP Throttling since that also blocks traffic from any IP address that rapidly attempts too many logins. More on that can be checked under our documentation.
I hope this helped, so please let me know if that did the trick.
Thanks,
Remus