odbaaa
August 21, 2020, 8:06am
1
Hi, I cannot open a support request as I cannot login. I have broken my phone and unable to locate my backup codes, how would I go about contacting support to have my mfa reset?
Hey there!
Just follow the procedure described here:
MFA Reset Request Process Summary
The aim of this FAQ is to help both you and us in handling MFA resets request in a more convenient and faster way.
In general, it’s important to enroll in multiple MFA methods for Dashboard Admins , and leverage the ability to regenerate the recovery code.
The following factors can be configured from the Profile page , and we highly recommend to enroll at least 2 of them and as many as possible:
WebAuthn with FIDO security keys : WebAuthn roaming authentica…
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system
Closed
September 5, 2020, 8:31am
4
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