odbaaa  
                
                  
                    August 21, 2020,  8:06am
                   
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              Hi, I cannot open a support request as I cannot login. I have broken my phone and unable to locate my backup codes, how would I go about contacting support to have my mfa reset?
             
            
              
            
           
          
            
            
              Hey there!
Just follow the procedure described here:
  
  
    important to enroll in multiple MFA methods for Dashboard Admins , and leverage the ability to regenerate the recovery code. 
The following factors can be configured from the Profile page , and we highly recommend to enroll at least 2 of them  and as many as possible: 
WebAuthn with FIDO security keys : WebAuthn roaming authentica…
   
 
             
            
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                system  
              
                  
                    September 5, 2020,  8:31am
                   
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