Lost admin access to tenant - previous developer used unknown email

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Hi,

We are a software company that has lost admin access to an Auth0 tenant. The developer who created the account has left and we believe he registered using a personal email address rather than his company email. We have tried the password reset flow on his aliased company email but no reset email arrived, confirming the account was registered elsewhere.

What we have:

  • Tenant: dev--vdau6zu.us.auth0.com

  • Domain we control: fingaldevelopmentplan.keepersolutions.com

The application is still live and serving users. We can verify domain ownership if required and client ID is available via email or a DM.

We cannot access the Support Center as it requires dashboard login. Can you advise how to proceed?

Thank you

3

Hi there, I suggest you sending a group DM to @support and they may be able to help you.

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4

Hi @antonio.hadrovic,

Welcome to the Auth0 Community!

Please send us a direct message to to the @support group including all the information mentioned above, add an email account that you would like to have registered with admin access and the exact tenant name that has to be recovered and we will submit a support ticket on your behalf.

Thank you !
Best regards,
Remus

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