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Lock We're sorry something went wrong when attempting to log in message

hi, the last week we are having issues when some users attempt to log in the message We're sorry something went wrong when attempting to log in but just some of our users are experiencig this issue i’ve read that it appears when lock config is wrong but in our case just some of the users can’t log in our platform.

Hey there!

Can you provide us with the info on what stack of ours you use? Do you see any differences between the users that have that problem and those that don’t?

thanks for your quick response, we are using lock for react this is served by nginx and is deployed on kubernets.
is the same application for all our users, when i see the logs of the users that cant log in it says “Success Cross Origin Authentication” and also i try with his password on different devices and i can log in.