I was locked out of my account

I seem to have been locked out of my account. When I try to login it just asks me to create a new account. But the original tenant still exists.

1 Like

Hi Morgan. This is likely because you are using a different authentication method. The dashboard treats identities coming from different authentication methods as separate entities, even if the email address match. So if for instance you are an administrator of a tenant under a Google identity, if you use an email/password identity with the same email address you’ll still see the “create a new tenant” page.

If you don’t remember which one, send me a DM with the email address and tenant domain and I’ll look it up for you.

This topic was automatically closed 15 days after the last reply. New replies are no longer allowed.