How to Report Issues and Product Feedback

Knowledge Articles
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Overview

This article explains the best way to report an issue or share feedback regarding the Auth0 product depending on the type of assistance required.

Applies To

  • Auth0 Support
  • Auth0 Community
  • Github

Solution

Quickstarts, SDKs, and libraries with a GitHub repository

If an issue is encountered with one of the quickstarts or SDKs for which a GitHub repository is available, please do the following:

  1. Open a GitHub issue in the relevant repository.
  2. Follow the issue template if available, otherwise please provide:
  • Detailed issue description
  • Steps to reproduce
  • Context of the problem
  • Relevant screenshots and/or error logs
  1. Create a topic in the Help category of the community forum and link the GitHub issue created.

Technical issues

If facing specific technical issue or need advice, please create a topic in the Help category of the community forum or reach out to the support team.

Product feedback

To provide feedback, please create a topic in the Feedback category of the community forum. Enterprise customers should contact their Technical Account Manager (TAM).