Last Updated: Aug 12, 2024
Overview
The redirect URL on the Password Change template does not work.
Applies To
- Password Change template
- Redirect URL
Solution
The URL the user is redirected to after a Password Reset varies according to how the reset flow was initialized and what parameters are passed. To solve this issue, make sure the redirect URL is being passed according to the given use case.
Password Reset Ticket issued by Management API
- Redirects to result_url passed in the body of the request to create the ticket.
- If no result_url is passed but client_id is, it will default to the Application’s Default Login URL.
- If client_id is not present, it will redirect to Tenant’s Default Login URL.
Password Reset via Email
- Redirects to the RedirectTo field in the Password Change Email Template.
- If no RedirectTo is passed but client_id is, it will default to the Application’s Default Login URL.
- If client_id is not present, it will redirect to Tenant’s Default Login URL.
The diagram below shows how the Password Reset redirection flow works.
