How can I avoid the generic error message when a user attempts to sign up with an existing email address?

When a user attempts to sign up with an existing email address, they see this generic error:

WE’RE SORRY, SOMETHING WENT WRONG WHEN ATTEMPTING TO SIGN UP.

This is confusing. How can I show them ‘user already exists’ instead?

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We have a configuration option named Use a Generic Response in Public Signup API Error Message on the tenants advance settings for managing the error message. You may find more details about this setting here.

Having said this, sending a generic error message is considered more secure so it is the default configuration when a new tenant is created. You may find a related StackOverflow discussion about it here.

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Thanks for sharing this scenario with solution Saltuk!

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