Gracefully migrating users to Auth0

We would like to know how we can gracefully migrate the users on the older versions of the mobile apps.

Currently, we have our own authentication flow and we are using auth0 for the authentication flow for future app releases. Since there is a delay of a max of 24 hrs in the build propagation to all the users after the release, we can’t completely stop the old authentication flow as there will be system downtime of 24 hrs if the build propagation takes a lot of time. Also, we can’t have the flexibility of phased rollout if we stop the old authentication flow.

We would like to know how we can gracefully migrate the users on the older version of the app by giving enough time for the users to update the app. Can you please let us know about this?

Hi @adarsha.nayak

I recommend Auth0 Professional Services for this - this can be complex:

One approach: use a Custom DB connection in Auth0 to connect to your legacy IDP. Then switch your app to use the Custom DB connection. The old version of your app directly hits the legacy IDP and the new version of the app hits Auth0 which hits the legacy IDP, so there is no effect on users.

Once the app is completely updated, you can migrate the users into Auth0.

John