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Get an error Unknown or invalid login ticket



I have an SPA and I use auth0 lock widget for login.

Time by time some users are getting the error when trying to authorize.

error: access_dinied,
error_description: Unknown or invalid login ticket.

But in this time if I try login from another computer with the same credentials I haven’t got this error.

Tell me who met this problem and how to solve it?


Are you using Lock or Auth0.js? Which version? Could you share a snippet from your authentication request?


I am using Lock latest version. options for widget

 redirect: false,
          auth: {
         redirect: false,
         sso: false,
         redirectUrl: window.location.origin,
         responseType: 'token id_token',
         params: {
           scope: 'openid',


Does this occur in all browsers or just one? When you login from a computer that works, are you using the same browser version?

Also, does this occur only after you have been previously signed in and try to log back in after being signed out?


This issue appears a suddenly on different version of browsers but most often on Mozilla and safari and one time was on Chrome


Same here, only on Safari


We experienced the same issue here: